Testing the Microsoft or Google Email/Calendar Integration

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After a user successfully connects their email and/or calendar, encountering no error messages, receiving the success message (your account is integrated!), and seeing the appropriate email and/or calendar box(es) checked off, a user’s integration should function without issue.

If a user wishes to test that the integration is working properly, sending an email gift invitation to their personal mail account is the best approach. This will allow them to confirm that the email invitation is sent from their integrated mail account as opposed to the Alyce domain.  NOTE: If your organization has completed domain authentication, the result of this test will be the same.

With a successfully integrated email account, there is no reason to believe that the meeting booking feature would not work as well.  For users connecting only their calendar, you must work directly with your Customer Success Manager to test the function as this requires accepting a gift.  Things to note: Accepting a gift will result in 1) the gift being always present on your dashboard and 2) a gift cost being incurred unless your CSM stops fulfillment.

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