Gift Recipient Notification Emails Sent from Alyce
Alyce sends transactional emails to your gift recipient at important moments throughout the gifting experience. These emails have been carefully crafted to reflect the generosity and fun you had hand-selecting the gift.
Sending a Gift
Alyce Gift Invitation:
If your gifting moment included sending a gift via email, here is what that email will include:
Gift Accepted, Meeting Booked
If you required that a gift recipient book a meeting with you prior to redeeming their gift, here is the email they will receive:
Alyce Gift Claimed
If your gift recipient has opted to donate their gift, here is the email that will be sent to them:
Gift has been Shipped:
When an order has been processed and a gift is on its way, this email will be sent to your gift recipient:
Delivery of Gift Card
If a gift card was chosen, the recipient will receive a gift code to redeem it:
Sometimes, sending the gift might require additional information from your gift recipient ( ie, zip code, suite number, etc. ). In the event that more information is required to send a gift, this email will be sent:
Out of Stock
In the event that an item selected is out of stock, your gift recipient will receive this email:
There might be an occasion where a gift was sent back. In this event, we will alert your gift recipient and allow them to select a new gift of the same amount.
Issues: Invitation Resent Digitally
In the unlikely chance that an invitation was not able to reach your recipient, we will resend the invitation digitally:
In the event that your gift recipient hasn't accepted their gift, Alyce will trigger a series of emails encouraging them to accept their gift. The sequencing of these emails will depend on the expiration date set on your gifting Campaign and the type of gift invitation.
First Gift Reminder
If your physical gift invitation is not responded to after 2 days, Alyce will send your gift recipient this email as a first reminder to claim it.
Should the gift email continue to not be viewed after 5 days, Alyce will send this email reminder to your gift recipient:
Gift Viewed but Unclaimed
If the recipient has viewed the gift but hasn't claimed a gift, Alyce will send a reminder 2 days after they view the gift.
Gift Is Expiring Soon Reminder
Should the gift continue to not be viewed, Alyce will send this email reminder to your gift recipient 7 days before the gift is set to expire:
Alyce Gift Expired
In the event that your gift is not claimed in the duration of your gifting campaign, here is the email that will be sent to your gift recipient
If you would like to undo the expiration of a gift for your recipient, please contact the Support Team at [email protected]