I have a problem with my gift

We love sending gifts! Most of the time, everything goes smoothly, but occasionally there is a hiccup in the process. The most common questions we see are answered below. If you don't see your question, please reach out to us by clicking the widget in the corner below, or email us at [email protected]

I haven't received my gift yet / Can I get tracking?

Gifts are manually purchased from thousands of merchants. As yet, there is no universal tracking method we've found to work at scale, but we're working on it! In general you can expect to receive most gifts within 7-10 business days from the date of your purchase confirmation email. Branded gifts are generally created on-demand and may take 3-4 weeks to arrive. 

If you need tracking information, please email us or chat with us in the help widget at the bottom of this page and we'll be happy to help.

My Gift arrived broken/damaged

Shipping is sometimes a precarious adventure for packages. We want you to be able to enjoy your gift. Please email us, reply to your gift confirmation email, or reach out through the help widget. Let us know your email address, and the address where you received your package. We'll get a replacement sent as soon as possible.

How do I correct my shipping address?

If we haven't yet shipped your gift, we're happy to make this change. Please let us know your correct mailing address as soon as possible.

My gift is not available in my country

We support many countries, but not all gifts are available everywhere. Please contact the person who sent you your gift for assistance. 

If you've received a gift card which is not available in your local currency, please do not accept the gift. Gift cards are fulfilled instantly and cannot be returned or exchanged.

I received the wrong gift. My gift is the wrong size or wrong color.

We absolutely want you to have the option you selected. If this happens, please let us know your email address, shipping address, and a description of what you received. We'll get the correct item to you as soon as possible.

Can I reschedule my meeting? I can't make it 

Some gift givers include a meeting request. If you cannot make your scheduled meeting, please email the sender directly. We do not have access to their calendars or scheduling tools.

Can I cancel my gift?

Of course! All gifts have a "no thank you" option below the buttons for Accept, Exchange, or Donate. If you've already accepted your gift and wish to cancel, please reply to the fulfillment confirmation and we'll get that cancelled if it has not already been shipped. Please note that instant gift cards cannot be cancelled.

I can't accept my gift for compliance reasons

We understand, and so does your gift giver! If you cannot accept the gift, you can reply directly to the sender to let them know. We can also cancel the gift on your behalf.