I have a problem with my gift

We love sending gifts! Most of the time, everything goes smoothly, but occasionally there is a hiccup in the process. The most common questions we see are answered below. If you don't see your question, please reach out to us by clicking the widget in the corner below, or email us at [email protected]

My Gift arrived broken/damaged

Shipping is sometimes a precarious adventure for packages. We want you to be able to enjoy your gift. Please email us, reply to your gift confirmation email, or reach out through the help widget. Let us know your email address, the address you received your package, and if possible, a photo of the damaged item. We'll get a replacement sent as soon as possible.

How do I correct my shipping address?

If we haven't yet shipped your gift, we're happy to make this change. Please let us know as soon as possible your correct mailing address.

My gift card is not in my local currency

No problem! Let us know the gift card you received, your email address, and the correct currency. Please note some merchants are not available in all countries. If you have a local preference, please let us know that as well. 

I received the wrong gift. My gift is the wrong size or wrong color.

We absolutely want you to have the option you selected. If this happens, please let us know your email address, shipping address, and a description of what you received. We'll get the correct item to you as soon as possible.

Can I reschedule my meeting? I can't make it 

Some gift givers include a meeting request. If you cannot make your scheduled meeting, please email the sender directly. We do not have access to their calendars or scheduling tools.

Can I cancel my gift?

Of course! All gifts have a "no thank you" option below the buttons for Accept, Exchange, or Donate. If you've already accepted your gift and wish to cancel, please reply to the fulfillment confirmation and we'll get that cancelled if it has not already been shipped. Please note that instant gift cards cannot be cancelled.

I can't accept my gift for compliance reasons

We understand, and so does your gift giver! If you cannot accept the gift, you can reply directly to the sender to let them know. We can also cancel the gift on your behalf.