Unsubscribe / Opt-Out / CAN-SPAM

How can recipients unsubscribe from Alyce emails if they no longer want to receive them?

Alyce provides unsubscribe on all Alyce emails. We also allow customers to provide their unique unsubscribe link within Team Settings in order to allow their recipients to let them know of desire to unsubscribe from all emails from your company, should they choose.

If I put in my company’s unsubscribe link, will it take them to our preference management center? Does this also opt them out of Alyce emails?

Yes, by adding your company’s unsubscribe link the recipient will be taken to your company preference management page to opt out of emails from your company as a whole. This will NOT opt them out of emails from Alyce, only emails from your company. If they want to opt out of Alyce emails, they will need to click the Alyce unsubscribe link in the footer that is provided on all emails. It’s recommended that if you see them opt out of all company emails you should disable any existing Alyce gifts - talk to your CSM on how to do this.

How do you differentiate between the Alyce opt-out and the Company opt-out in emails?

When you click unsubscribe on the bottom of an email, you are given three options for opt-out:

  1. This gift invitation from ([email protected])
  2. Any future gifts processed through Alyce, from this company or any other company.
  3. Company unsubscribe link, sending the recipient to your subscription management page that you maintain in whatever system you use to manage opt-in / opt-out.