I’m a recipient and I didn’t receive my gift - what should I do?

Not sure where your gift is? Check the steps below to 

First, have you accepted your gift? Even if you’ve received an email or a box saying that someone has sent you a gift, you still have to accept the gift via the landing page in order to receive it. 

  1. Check your inbox for the gift email
  2. Click the "View your gift" button 
  3. Follow the prompts to Accept or Exchange your gift, including your shipping address and product size/color if applicable 
  4. Confirm your details to finalize the gift  

Gift Cards

Alyce offers 3 types of gift cards. These will arrive at different times, depending on the type you've selected.

Instant Gift Cards - You will see a link to receive an instant code. You may need to navigate to a new tab to view this code. If the page does not open, try copying the link and opening it in a different browser.

Emailed Gift Cards - These require a little human effort. If you see the message "Your gift from ____ has been ordered and will arrive at the email address provided below," please give our Purchasing team 1 business day to get this to your email address.

Note: We have found that Gmail and Outlook servers in particular tend to send gift card emails from our merchant partners to Spam/Junk folders. Please be sure to check these places before contacting Support.

Physical Gift Cards - these are less common in our platform, but you will receive an email that the card is shipping to your mailing address.

Not sure what gift card you were gifted? Feel free to send us a message through the widget on this page, or email us at [email protected]

It’s not a gift until it’s received

If you hear back from our team with the above message, please click the yellow button to tell us more. We might send this if your chosen gift requires:

  • Personalization
  • Address updates
  • A color or size choice

Still not sure?

If you’ve accepted your gift but haven’t received it yet, we want to help get it to you as fast as possible! To help us track your gift, please send the following information in an email to [email protected] and we'll be in touch soon:

  • First Name
  • Last Name
  • Email address

Still need help? Contact Us Contact Us